The Ombudsman for Short-Term Insurance (OSTI) recently released its Annual Report on Operations for 2018. We value the role that the OSTI plays in providing consumers with a fair and transparent dispute resolution mechanism when it comes to non-life insurance disputes and welcome the report as it provides important information which offers relevant insight into the conduct of our industry with regards to complaints.
The South African Insurance Association (SAIA) is the representative body of the non-life insurance industry. It represents the industry to all relevant stakeholders to ensure a sustainable and dynamic industry. SAIA has 58 members, comprising all categories of non-life insurers, including reinsurers. Its members abide by the SAIA Code of Conduct, which ensures adherence to best-practice industry standards and self-regulation.
To promote and represent the interests of the non-life insurance industry, while leading and enhancing the efforts of the industry to become recognised and trusted as an important contributor to the South African economy and society.
- Encouraging fair and ethical treatment of consumers of non-life insurance products;
- Representing the non-life insurance industry with all stakeholders and at all levels in such a way that these stakeholders have trust and confidence in the industry;
- Creating an environment in which the members of our industry can share information, debate important and relevant issues, and create a common vision for the non-life insurance industry;
- Creating opportunities for the industry to continue with, and embark on, initiatives that will enhance its image and reputation among all stakeholders;
- Promoting understanding of non-life insurance to all stakeholders;
- Promoting awareness of the industry and its contributions to society and the South African economy.
Certain NaTIS coding and salvage practices in the non-life insurance industry might not align with the Regulation 13A of the National Road-Traffic Act (Act 93 of 1996). This resulted in SAIA and the Insurance Crime Bureau (ICB) engaging with the Department of Transport (DoT) to seek a solution to ensure compliance and practicality.
Towing and Consumer Rights- SAIA Bulletin May 2019 Jun 07, 2019
SAIA was recently invited to participate in a SABC 1 Consumer Affairs show which looked at consumer issues regarding towing. The focus was not only on the insured market but also the ordinary man on the street who might require towing services.